Social Security Chaos: New Policies Cause Backlog and Confusion

Social Security Chaos: New Policies Cause Backlog and Confusion

Key Takeaways:

  • Social Security has quietly stopped issuing Social Security numbers to certain immigrants and new citizens.
  • People now must visit offices in person, causing long lines and delays.
  • New security rules will force more people to visit offices, adding to the chaos.
  • Field offices are already overwhelmed, and staff warn of budget issues and service disruptions.

Social Security Suddenly Changes Rules for Immigrants

Imagine you’re waiting for a Social Security number so you can work and support your family. Suddenly, the rules change, and you have to visit an office in person instead of getting it in the mail. That’s what’s happening to thousands of people right now.

The Social Security Administration (SSA) recently froze a program called Enumeration Beyond Entry (EBE). This program automatically sent Social Security numbers and work permits to non-citizens and newly naturalized U.S. citizens. Now, these individuals must visit a Social Security office in person.

Judd Legum, an investigative reporter, revealed that the SSA made this change quietly, without announcing it to the public. An internal email said the freeze started on March 19, but it’s unclear if or when the program will resume.

As a result, an estimated 60,000 to 75,000 extra people per week are now flooding Social Security offices. This is putting a lot of pressure on offices that are already struggling to keep up.


Field Offices Are Overwhelmed

Social Security staff is raising alarms about the situation. One insider told Legum, “The havoc and destruction they’re causing is no doubt going to break the agency and hurt the public.”

Internal memos confirm that field offices are already “overburdened.” The new policy is making things worse. People who were once able to get their Social Security numbers and work permits by mail now have to wait in long lines.

This isn’t the only change causing chaos. The SSA also announced new security rules that will require more people to visit offices.


New Security Rules Add to the Chaos

Under the new rules, anyone applying for benefits must verify their identity. They can do this online or in person. But many people, especially the elderly and disabled, don’t have access to computers. This means they’ll have to visit a Social Security office instead.

Internal memos warn that this will cause “service disruption,” “operational strain,” and “budget shortfalls.” The SSA estimates that 75,000 to 85,000 more people per week will need to visit offices because they can’t verify their identity online.

This backlog is creating frustration for both staff and the public. Offices are already stretched thin, and these changes are making it harder for people to get the help they need.


What This Means for You

If you’re someone who relies on Social Security, here’s what you should know:

  1. Plan for delays: If you’re expecting a Social Security number or need to verify your identity, be prepared to wait longer.
  2. Visit early: If you have to go to an office, try to get there early. Lines are getting longer, so the earlier you arrive, the better.
  3. Check online options: If you can verify your identity online, do it. This will save you a trip to the office.
  4. Stay informed: Keep an eye on Social Security updates in case the policies change again.

The Future of Social Security

The changes to Social Security policies are causing a lot of confusion and frustration. While the agency says these rules are temporary, it’s unclear when things will go back to normal.

For now, the best thing you can do is be patient and prepared. If you’re affected by these changes, don’t panic. Just plan ahead and consider reaching out to a local office for guidance.

The Social Security Administration is dealing with a lot of challenges right now, and these new policies are making things even harder. As the situation evolves, we’ll keep you updated on what you need to know.

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