Watch out, everyone! It seems some fishy ads are causing quite a stir on social media. They’re promising hefty monthly sums around $1,400 or even $6,400 to cover things like groceries and rent. Well, sadly, it’s not all rainbows and butterflies. In fact, the truth roots in quite the opposite direction. No one is receiving monthly government checks to cover everyday expenses.
Rising Concern Over Social Media Ads
The sketchy social media ads are currently under rigorous scrutiny. It seems they may have had a hand in driving thousands of consumers into the arms of rogue insurance agents and companies. What’s more, these consumers were pushed into Affordable Care Act (ACA) coverage without their explicit consent. Sometimes, the companies even switched them from their current ACA plans.
The Centers for Medicare & Medicaid Services (CMS) revealed that they received nearly 90,000 complaints about unauthorized enrollments or plan switches in early 2021. The climbing numbers have finally caught the attention of House Republicans. An official request for investigations by the Government Accountability Office and the Department of Health and Human Services’ Office of Inspector General was made in late June.
Fraud could also be part of the problem. Tips suggested illegal switches by brokers may have resulted in significant financial scams. It’s estimated that millions of people provided incorrect financial information to qualify for big ACA tax credits.
A Peek Into The Lawsuit
Details of the scheme, allegedly involving misleading ads, were highlighted in a Florida lawsuit in April. The claims therein suggest numerous marketing firms and insurance sales companies used deceptive ads to hatch questionable, commission-earning business. The firms in question assert that the accusations lack merit.
When consumers responded to the ads, they were transferred to insurance call centers instead of government programs. These call centers reportedly paid the firms creating the ads to transfer the calls.
In the best case, consumers learned they qualified for ACA tax credits to offset premiums for low-cost or zero-cost coverage. However, these payments go directly to the insurers. Worst case, consumers ended up with unwanted coverage or saw their current coverage flipped to a new plan without their consent.
Deception and Confusion
Creating ads and selling information to insurance firms is not illegal – but misleading ads are. The definition of deceptive ads by the Federal Trade Commission (FTC) pertains to ads containing misleading content that can disadvantage consumers.
Determining fraud is frustratingly complex. Some ads, amidst their deception, may not meet the test. However, several ads recently appearing on social media have been deemed deceptive by a marketing expert from Villanova University.
Historically, the task of overseeing advertising falls upon the FTC. Also, states hold regulatory authority to issue licenses to insurance agents and oversee insurance carriers. But the ads in question were from firms selling leads, which can fall into a gray area in some states.
Where Do We Stand Now?
The lawsuit filed in April remains the most public challenge to ACA-related advertisements. It proposes that numerous marketing firms knowingly leaned on deceptive ads and instructed their call center employees to be vague about the subsidies they offered.
In some cases, consumers did not even know they were being signed up for coverage. This resulted in call centers and dishonest agents racking up monthly commissions, posing serious problems for consumers, such as suddenly losing access to their doctors or treatments.
In closing, fraudulent activity will always find its way through the cracks. It’s crucial we remain alert and mindful before believing what we read in ads. Understanding the scams and deceptive practices people use will protect us from falling victim to fraud. Stay safe and remember, if something seems too good to be true, it usually is.
References:
KFF Health News. (2021). Deceptive Ads Promise Cash Payments To Sign Up For Coverage, And More.